Translating customers' voices into operations requirements: A QFD application in higher education

International Journal of Quality and Reliability Management

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Bibliographic Details
Main Authors:	Hwarng, H.B., Teo, C.
Other Authors:	DECISION SCIENCES
Format:	Article
Published:	2016
Subjects:	Customer orientation Higher education House of quality Quality function deployment Tqm
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/133488
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-133488
record_format	dspace
spelling	sg-nus-scholar.10635-1334882016-12-26T00:47:59Z Translating customers' voices into operations requirements: A QFD application in higher education Hwarng, H.B. Teo, C. DECISION SCIENCES Customer orientation Higher education House of quality Quality function deployment Tqm International Journal of Quality and Reliability Management 18 2 195-225 2016-12-20T08:36:39Z 2016-12-20T08:36:39Z 2001 Article Hwarng, H.B., Teo, C. (2001). Translating customers' voices into operations requirements: A QFD application in higher education. International Journal of Quality and Reliability Management 18 (2) : 195-225. ScholarBank@NUS Repository. 0265671X http://scholarbank.nus.edu.sg/handle/10635/133488 NOT_IN_WOS
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
topic	Customer orientation Higher education House of quality Quality function deployment Tqm
spellingShingle	Customer orientation Higher education House of quality Quality function deployment Tqm Hwarng, H.B. Teo, C. Translating customers' voices into operations requirements: A QFD application in higher education
description	International Journal of Quality and Reliability Management
author2	DECISION SCIENCES
author_facet	DECISION SCIENCES Hwarng, H.B. Teo, C.
format	Article
author	Hwarng, H.B. Teo, C.
author_sort	Hwarng, H.B.
title	Translating customers' voices into operations requirements: A QFD application in higher education
title_short	Translating customers' voices into operations requirements: A QFD application in higher education
title_full	Translating customers' voices into operations requirements: A QFD application in higher education
title_fullStr	Translating customers' voices into operations requirements: A QFD application in higher education
title_full_unstemmed	Translating customers' voices into operations requirements: A QFD application in higher education
title_sort	translating customers' voices into operations requirements: a qfd application in higher education
publishDate	2016
url	http://scholarbank.nus.edu.sg/handle/10635/133488
_version_	1681097492025835520

Translating customers' voices into operations requirements: A QFD application in higher education

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