Quality-driven profitability analysis in service operations

Quality-driven profitability analysis in service operations

10.1080/01605682.2020.1740624

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Bibliographic Details
Main Authors: Jaehun Park, Byung Kwon Lee, Sungmook Lim
Other Authors: INDUSTRIAL SYSTEMS ENGINEERING AND MANAGEMENT
Format: Article
Published: Taylor & Francis 2021
Subjects:
Service operations
data envelopment analysis
two-stage network structure
service quality provision
profit generation
Online Access:https://scholarbank.nus.edu.sg/handle/10635/196012
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Institution: National University of Singapore
Description
Summary:10.1080/01605682.2020.1740624

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