Quality-driven profitability analysis in service operations

10.1080/01605682.2020.1740624

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Bibliographic Details
Main Authors:	Jaehun Park, Byung Kwon Lee, Sungmook Lim
Other Authors:	INDUSTRIAL SYSTEMS ENGINEERING AND MANAGEMENT
Format:	Article
Published:	Taylor & Francis 2021
Subjects:	Service operations data envelopment analysis two-stage network structure service quality provision profit generation
Online Access:	https://scholarbank.nus.edu.sg/handle/10635/196012
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-196012
record_format	dspace
spelling	sg-nus-scholar.10635-1960122024-04-05T02:08:30Z Quality-driven profitability analysis in service operations Jaehun Park Byung Kwon Lee Sungmook Lim INDUSTRIAL SYSTEMS ENGINEERING AND MANAGEMENT Service operations data envelopment analysis two-stage network structure service quality provision profit generation 10.1080/01605682.2020.1740624 Journal of the Operational Research Society 72 7 1578-1590 2021-08-06T07:46:30Z 2021-08-06T07:46:30Z 2020-04-06 Article Jaehun Park, Byung Kwon Lee, Sungmook Lim (2020-04-06). Quality-driven profitability analysis in service operations. Journal of the Operational Research Society 72 (7) : 1578-1590. ScholarBank@NUS Repository. https://doi.org/10.1080/01605682.2020.1740624 01605682 https://scholarbank.nus.edu.sg/handle/10635/196012 Taylor & Francis Taylor & Francis
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Service operations data envelopment analysis two-stage network structure service quality provision profit generation
spellingShingle	Service operations data envelopment analysis two-stage network structure service quality provision profit generation Jaehun Park Byung Kwon Lee Sungmook Lim Quality-driven profitability analysis in service operations
description	10.1080/01605682.2020.1740624
author2	INDUSTRIAL SYSTEMS ENGINEERING AND MANAGEMENT
author_facet	INDUSTRIAL SYSTEMS ENGINEERING AND MANAGEMENT Jaehun Park Byung Kwon Lee Sungmook Lim
format	Article
author	Jaehun Park Byung Kwon Lee Sungmook Lim
author_sort	Jaehun Park
title	Quality-driven profitability analysis in service operations
title_short	Quality-driven profitability analysis in service operations
title_full	Quality-driven profitability analysis in service operations
title_fullStr	Quality-driven profitability analysis in service operations
title_full_unstemmed	Quality-driven profitability analysis in service operations
title_sort	quality-driven profitability analysis in service operations
publisher	Taylor & Francis
publishDate	2021
url	https://scholarbank.nus.edu.sg/handle/10635/196012
_version_	1800914875836268544

Quality-driven profitability analysis in service operations

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