Fluidity and the customer experience in digital platform ecosystems

10.1016/j.ijinfomgt.2022.102599

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Main Authors: Ramasundaram, Aishwarya, Pandey, Neeraj, Shukla, Yupal, Alavi, Shirin, Wirtz, Jochen
Other Authors: DEAN'S OFFICE (BIZ)
Format: Article
Language:English
Published: ELSEVIER SCI LTD 2023
Subjects:
Online Access:https://scholarbank.nus.edu.sg/handle/10635/245202
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Institution: National University of Singapore
Language: English
id sg-nus-scholar.10635-245202
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spelling sg-nus-scholar.10635-2452022024-11-12T01:08:24Z Fluidity and the customer experience in digital platform ecosystems Ramasundaram, Aishwarya Pandey, Neeraj Shukla, Yupal Alavi, Shirin Wirtz, Jochen DEAN'S OFFICE (BIZ) Prof Jochen Wirtz Science & Technology Technology Information Science & Library Science Platform Ecosystem Digital Fluidity Customer experience STATUS-QUO BIAS SERVICE EXPERIENCE BUSINESS MODEL CO-CREATION IMPACT INNOVATION QUALITY DESIGN PERSPECTIVE MANAGEMENT 10.1016/j.ijinfomgt.2022.102599 INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 69 2023-10-09T06:27:58Z 2023-10-09T06:27:58Z 2023-04 2023-10-08T16:55:10Z Article Ramasundaram, Aishwarya, Pandey, Neeraj, Shukla, Yupal, Alavi, Shirin, Wirtz, Jochen (2023-04). Fluidity and the customer experience in digital platform ecosystems. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 69. ScholarBank@NUS Repository. https://doi.org/10.1016/j.ijinfomgt.2022.102599 0268-4012 1873-4707 https://scholarbank.nus.edu.sg/handle/10635/245202 en ELSEVIER SCI LTD Elements
institution National University of Singapore
building NUS Library
continent Asia
country Singapore
Singapore
content_provider NUS Library
collection ScholarBank@NUS
language English
topic Science & Technology
Technology
Information Science & Library Science
Platform
Ecosystem
Digital
Fluidity
Customer experience
STATUS-QUO BIAS
SERVICE EXPERIENCE
BUSINESS MODEL
CO-CREATION
IMPACT
INNOVATION
QUALITY
DESIGN
PERSPECTIVE
MANAGEMENT
spellingShingle Science & Technology
Technology
Information Science & Library Science
Platform
Ecosystem
Digital
Fluidity
Customer experience
STATUS-QUO BIAS
SERVICE EXPERIENCE
BUSINESS MODEL
CO-CREATION
IMPACT
INNOVATION
QUALITY
DESIGN
PERSPECTIVE
MANAGEMENT
Ramasundaram, Aishwarya
Pandey, Neeraj
Shukla, Yupal
Alavi, Shirin
Wirtz, Jochen
Fluidity and the customer experience in digital platform ecosystems
description 10.1016/j.ijinfomgt.2022.102599
author2 DEAN'S OFFICE (BIZ)
author_facet DEAN'S OFFICE (BIZ)
Ramasundaram, Aishwarya
Pandey, Neeraj
Shukla, Yupal
Alavi, Shirin
Wirtz, Jochen
format Article
author Ramasundaram, Aishwarya
Pandey, Neeraj
Shukla, Yupal
Alavi, Shirin
Wirtz, Jochen
author_sort Ramasundaram, Aishwarya
title Fluidity and the customer experience in digital platform ecosystems
title_short Fluidity and the customer experience in digital platform ecosystems
title_full Fluidity and the customer experience in digital platform ecosystems
title_fullStr Fluidity and the customer experience in digital platform ecosystems
title_full_unstemmed Fluidity and the customer experience in digital platform ecosystems
title_sort fluidity and the customer experience in digital platform ecosystems
publisher ELSEVIER SCI LTD
publishDate 2023
url https://scholarbank.nus.edu.sg/handle/10635/245202
_version_ 1821221849452773376