Fluidity and the customer experience in digital platform ecosystems
10.1016/j.ijinfomgt.2022.102599
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2023
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sg-nus-scholar.10635-2452022024-11-12T01:08:24Z Fluidity and the customer experience in digital platform ecosystems Ramasundaram, Aishwarya Pandey, Neeraj Shukla, Yupal Alavi, Shirin Wirtz, Jochen DEAN'S OFFICE (BIZ) Prof Jochen Wirtz Science & Technology Technology Information Science & Library Science Platform Ecosystem Digital Fluidity Customer experience STATUS-QUO BIAS SERVICE EXPERIENCE BUSINESS MODEL CO-CREATION IMPACT INNOVATION QUALITY DESIGN PERSPECTIVE MANAGEMENT 10.1016/j.ijinfomgt.2022.102599 INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 69 2023-10-09T06:27:58Z 2023-10-09T06:27:58Z 2023-04 2023-10-08T16:55:10Z Article Ramasundaram, Aishwarya, Pandey, Neeraj, Shukla, Yupal, Alavi, Shirin, Wirtz, Jochen (2023-04). Fluidity and the customer experience in digital platform ecosystems. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 69. ScholarBank@NUS Repository. https://doi.org/10.1016/j.ijinfomgt.2022.102599 0268-4012 1873-4707 https://scholarbank.nus.edu.sg/handle/10635/245202 en ELSEVIER SCI LTD Elements |
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Science & Technology Technology Information Science & Library Science Platform Ecosystem Digital Fluidity Customer experience STATUS-QUO BIAS SERVICE EXPERIENCE BUSINESS MODEL CO-CREATION IMPACT INNOVATION QUALITY DESIGN PERSPECTIVE MANAGEMENT |
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Science & Technology Technology Information Science & Library Science Platform Ecosystem Digital Fluidity Customer experience STATUS-QUO BIAS SERVICE EXPERIENCE BUSINESS MODEL CO-CREATION IMPACT INNOVATION QUALITY DESIGN PERSPECTIVE MANAGEMENT Ramasundaram, Aishwarya Pandey, Neeraj Shukla, Yupal Alavi, Shirin Wirtz, Jochen Fluidity and the customer experience in digital platform ecosystems |
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10.1016/j.ijinfomgt.2022.102599 |
author2 |
DEAN'S OFFICE (BIZ) |
author_facet |
DEAN'S OFFICE (BIZ) Ramasundaram, Aishwarya Pandey, Neeraj Shukla, Yupal Alavi, Shirin Wirtz, Jochen |
format |
Article |
author |
Ramasundaram, Aishwarya Pandey, Neeraj Shukla, Yupal Alavi, Shirin Wirtz, Jochen |
author_sort |
Ramasundaram, Aishwarya |
title |
Fluidity and the customer experience in digital platform ecosystems |
title_short |
Fluidity and the customer experience in digital platform ecosystems |
title_full |
Fluidity and the customer experience in digital platform ecosystems |
title_fullStr |
Fluidity and the customer experience in digital platform ecosystems |
title_full_unstemmed |
Fluidity and the customer experience in digital platform ecosystems |
title_sort |
fluidity and the customer experience in digital platform ecosystems |
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ELSEVIER SCI LTD |
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2023 |
url |
https://scholarbank.nus.edu.sg/handle/10635/245202 |
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