The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors
10.1002/mar.21903
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| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Article |
| Published: |
Wiley
2023
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| Online Access: | https://scholarbank.nus.edu.sg/handle/10635/245204 |
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| Institution: | National University of Singapore |