The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors
10.1002/mar.21903
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2023
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sg-nus-scholar.10635-2452042023-10-09T06:55:54Z The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors Borghi, M Mariani, MM Vega, RP Wirtz, J DEAN'S OFFICE (BIZ) 10.1002/mar.21903 Psychology and Marketing 40 11 2355-2369 2023-10-09T06:49:25Z 2023-10-09T06:49:25Z 2023-01-01 2023-10-08T16:58:31Z Article Borghi, M, Mariani, MM, Vega, RP, Wirtz, J (2023-01-01). The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors. Psychology and Marketing 40 (11) : 2355-2369. ScholarBank@NUS Repository. https://doi.org/10.1002/mar.21903 0742-6046 1520-6793 https://scholarbank.nus.edu.sg/handle/10635/245204 Wiley Elements |
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National University of Singapore |
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Asia |
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Singapore Singapore |
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NUS Library |
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| description |
10.1002/mar.21903 |
| author2 |
DEAN'S OFFICE (BIZ) |
| author_facet |
DEAN'S OFFICE (BIZ) Borghi, M Mariani, MM Vega, RP Wirtz, J |
| format |
Article |
| author |
Borghi, M Mariani, MM Vega, RP Wirtz, J |
| spellingShingle |
Borghi, M Mariani, MM Vega, RP Wirtz, J The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors |
| author_sort |
Borghi, M |
| title |
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors |
| title_short |
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors |
| title_full |
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors |
| title_fullStr |
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors |
| title_full_unstemmed |
The impact of service robots on customer satisfaction online ratings: The moderating effects of rapport and contextual review factors |
| title_sort |
impact of service robots on customer satisfaction online ratings: the moderating effects of rapport and contextual review factors |
| publisher |
Wiley |
| publishDate |
2023 |
| url |
https://scholarbank.nus.edu.sg/handle/10635/245204 |
| _version_ |
1781793598131404800 |