Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction

Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction

10.1177/10946705231194076

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Bibliographic Details
Main Authors: Ashtar, Shelly, Yom-Tov, Galit B, Rafaeli, Anat, Wirtz, Jochen
Other Authors: DEAN'S OFFICE (BIZ)
Format: Article
Language:English
Published: SAGE PUBLICATIONS INC 2023
Subjects:
Social Sciences
Business
Business & Economics
service encounter
affective displays
customer satisfaction
peak and end effect
EMOTIONAL CONTAGION
RETROSPECTIVE EVALUATIONS
ORGANIZATIONAL-BEHAVIOR
AFFECTIVE EXPERIENCES
SERVICE INTERACTIONS
AFFECTIVE DELIVERY
TEXT ANALYSIS
CONSEQUENCES
ANTECEDENTS
SMILE
Online Access:https://scholarbank.nus.edu.sg/handle/10635/245208
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Institution: National University of Singapore
Language: English

Internet

https://scholarbank.nus.edu.sg/handle/10635/245208

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