Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction

10.1177/10946705231194076

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Bibliographic Details
Main Authors:	Ashtar, Shelly, Yom-Tov, Galit B, Rafaeli, Anat, Wirtz, Jochen
Other Authors:	DEAN'S OFFICE (BIZ)
Format:	Article
Language:	English
Published:	SAGE PUBLICATIONS INC 2023
Subjects:	Social Sciences Business Business & Economics service encounter affective displays customer satisfaction peak and end effect EMOTIONAL CONTAGION RETROSPECTIVE EVALUATIONS ORGANIZATIONAL-BEHAVIOR AFFECTIVE EXPERIENCES SERVICE INTERACTIONS AFFECTIVE DELIVERY TEXT ANALYSIS CONSEQUENCES ANTECEDENTS SMILE
Online Access:	https://scholarbank.nus.edu.sg/handle/10635/245208
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Institution:	National University of Singapore
Language:	English

id	sg-nus-scholar.10635-245208
record_format	dspace
spelling	sg-nus-scholar.10635-2452082024-11-12T01:08:12Z Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction Ashtar, Shelly Yom-Tov, Galit B Rafaeli, Anat Wirtz, Jochen DEAN'S OFFICE (BIZ) Prof Jochen Wirtz Social Sciences Business Business & Economics service encounter affective displays customer satisfaction peak and end effect EMOTIONAL CONTAGION RETROSPECTIVE EVALUATIONS ORGANIZATIONAL-BEHAVIOR AFFECTIVE EXPERIENCES SERVICE INTERACTIONS AFFECTIVE DELIVERY TEXT ANALYSIS CONSEQUENCES ANTECEDENTS SMILE 10.1177/10946705231194076 JOURNAL OF SERVICE RESEARCH 2023-10-09T08:02:49Z 2023-10-09T08:02:49Z 2023-01-01 2023-10-08T17:01:42Z Article Ashtar, Shelly, Yom-Tov, Galit B, Rafaeli, Anat, Wirtz, Jochen (2023-01-01). Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction. JOURNAL OF SERVICE RESEARCH. ScholarBank@NUS Repository. https://doi.org/10.1177/10946705231194076 1094-6705 1552-7379 https://scholarbank.nus.edu.sg/handle/10635/245208 en SAGE PUBLICATIONS INC Elements
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
language	English
topic	Social Sciences Business Business & Economics service encounter affective displays customer satisfaction peak and end effect EMOTIONAL CONTAGION RETROSPECTIVE EVALUATIONS ORGANIZATIONAL-BEHAVIOR AFFECTIVE EXPERIENCES SERVICE INTERACTIONS AFFECTIVE DELIVERY TEXT ANALYSIS CONSEQUENCES ANTECEDENTS SMILE
spellingShingle	Social Sciences Business Business & Economics service encounter affective displays customer satisfaction peak and end effect EMOTIONAL CONTAGION RETROSPECTIVE EVALUATIONS ORGANIZATIONAL-BEHAVIOR AFFECTIVE EXPERIENCES SERVICE INTERACTIONS AFFECTIVE DELIVERY TEXT ANALYSIS CONSEQUENCES ANTECEDENTS SMILE Ashtar, Shelly Yom-Tov, Galit B Rafaeli, Anat Wirtz, Jochen Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
description	10.1177/10946705231194076
author2	DEAN'S OFFICE (BIZ)
author_facet	DEAN'S OFFICE (BIZ) Ashtar, Shelly Yom-Tov, Galit B Rafaeli, Anat Wirtz, Jochen
format	Article
author	Ashtar, Shelly Yom-Tov, Galit B Rafaeli, Anat Wirtz, Jochen
author_sort	Ashtar, Shelly
title	Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
title_short	Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
title_full	Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
title_fullStr	Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
title_full_unstemmed	Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
title_sort	affect-as-information: customer and employee affective displays as expeditious predictors of customer satisfaction
publisher	SAGE PUBLICATIONS INC
publishDate	2023
url	https://scholarbank.nus.edu.sg/handle/10635/245208
_version_	1821196714508288000

Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction

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