Service robots: Applying social exchange theory to better understand human-robot interactions

• Main Authors: Kim, Hyunsu, So, Kevin Kam Fung, Wirtz, Jochen
• Other Authors: DEAN'S OFFICE (BIZ)
• Format: Article
• Language: English
• Published: ELSEVIER SCI LTD 2023
• Subjects: Science & Technology; Social Sciences; Life Sciences & Biomedicine; Environmental Studies; Hospitality, Leisure, Sport & Tourism; Management; Environmental Sciences & Ecology; Social Sciences - Other Topics; Business & Economics; Service robots; Social exchange theory; Human-robot interaction; Rapport; Trust; Uniqueness neglect; TOURISM; SATISFACTION; PERSPECTIVE; ACCEPTANCE; VARIABLES; VALIDITY; INDUSTRY; TRUST
• Online Access: https://scholarbank.nus.edu.sg/handle/10635/245225
• Institution: National University of Singapore

10.1016/j.tourman.2022.104537