Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)

Data Base for Advances in Information Systems

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Main Authors:	Kim, H.-W., Pan, S.L.
Other Authors:	INFORMATION SYSTEMS
Format:	Article
Published:	2013
Subjects:	Customer relationship management IS implementation Process model Process theory
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/42508
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-42508
record_format	dspace
spelling	sg-nus-scholar.10635-425082015-02-26T01:45:07Z Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM) Kim, H.-W. Pan, S.L. INFORMATION SYSTEMS Customer relationship management IS implementation Process model Process theory Data Base for Advances in Information Systems 37 1 59-76 2013-07-11T10:11:03Z 2013-07-11T10:11:03Z 2006 Article Kim, H.-W.,Pan, S.L. (2006). Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM). Data Base for Advances in Information Systems 37 (1) : 59-76. ScholarBank@NUS Repository. 15320936 http://scholarbank.nus.edu.sg/handle/10635/42508 NOT_IN_WOS Scopus
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
topic	Customer relationship management IS implementation Process model Process theory
spellingShingle	Customer relationship management IS implementation Process model Process theory Kim, H.-W. Pan, S.L. Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)
description	Data Base for Advances in Information Systems
author2	INFORMATION SYSTEMS
author_facet	INFORMATION SYSTEMS Kim, H.-W. Pan, S.L.
format	Article
author	Kim, H.-W. Pan, S.L.
author_sort	Kim, H.-W.
title	Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)
title_short	Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)
title_full	Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)
title_fullStr	Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)
title_full_unstemmed	Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)
title_sort	towards a process model of information systems implementation: the case of customer relationship management (crm)
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/42508
_version_	1681082626389049344

Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)

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