Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center

10.1016/j.ijinfomgt.2012.08.003

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Bibliographic Details
Main Authors:	Ravishankar, M.N., Pan, S.L.
Other Authors:	INFORMATION SYSTEMS
Format:	Article
Published:	2013
Subjects:	Asia Call center Case study Knowledge management Modularity, Dynamic capabilities
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/42549
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-42549
record_format	dspace
spelling	sg-nus-scholar.10635-425492024-11-12T19:19:27Z Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center Ravishankar, M.N. Pan, S.L. INFORMATION SYSTEMS Asia Call center Case study Knowledge management Modularity, Dynamic capabilities 10.1016/j.ijinfomgt.2012.08.003 International Journal of Information Management 33 1 147-159 IJMAE 2013-07-11T10:12:07Z 2013-07-11T10:12:07Z 2013 Article Ravishankar, M.N., Pan, S.L. (2013). Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center. International Journal of Information Management 33 (1) : 147-159. ScholarBank@NUS Repository. https://doi.org/10.1016/j.ijinfomgt.2012.08.003 02684012 http://scholarbank.nus.edu.sg/handle/10635/42549 000313310000015 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Asia Call center Case study Knowledge management Modularity, Dynamic capabilities
spellingShingle	Asia Call center Case study Knowledge management Modularity, Dynamic capabilities Ravishankar, M.N. Pan, S.L. Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center
description	10.1016/j.ijinfomgt.2012.08.003
author2	INFORMATION SYSTEMS
author_facet	INFORMATION SYSTEMS Ravishankar, M.N. Pan, S.L.
format	Article
author	Ravishankar, M.N. Pan, S.L.
author_sort	Ravishankar, M.N.
title	Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center
title_short	Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center
title_full	Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center
title_fullStr	Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center
title_full_unstemmed	Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center
title_sort	examining the influence of modularity and knowledge management (km) on dynamic capabilities: insights from a call center
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/42549
_version_	1821212570960265216

Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center

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