Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center

10.1016/j.ijinfomgt.2012.08.003

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Bibliographic Details
Main Authors:	Ravishankar, M.N., Pan, S.L.
Other Authors:	INFORMATION SYSTEMS
Format:	Article
Published:	2013
Subjects:	Asia Call center Case study Knowledge management Modularity, Dynamic capabilities
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/42549
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Institution:	National University of Singapore

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