Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies

10.1080/02642060701725669

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Bibliographic Details
Main Authors:	Shamdasani, P., Mukherjee, A., Malhotra, N.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Subjects:	Antecedents Consequences Internet technologies Self-service Service quality
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/43866
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-43866
record_format	dspace
spelling	sg-nus-scholar.10635-438662023-10-31T08:07:08Z Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies Shamdasani, P. Mukherjee, A. Malhotra, N. MARKETING Antecedents Consequences Internet technologies Self-service Service quality 10.1080/02642060701725669 Service Industries Journal 28 1 117-138 2013-10-09T02:47:17Z 2013-10-09T02:47:17Z 2008 Article Shamdasani, P., Mukherjee, A., Malhotra, N. (2008). Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. Service Industries Journal 28 (1) : 117-138. ScholarBank@NUS Repository. https://doi.org/10.1080/02642060701725669 02642069 http://scholarbank.nus.edu.sg/handle/10635/43866 000256400600009 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Antecedents Consequences Internet technologies Self-service Service quality
spellingShingle	Antecedents Consequences Internet technologies Self-service Service quality Shamdasani, P. Mukherjee, A. Malhotra, N. Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
description	10.1080/02642060701725669
author2	MARKETING
author_facet	MARKETING Shamdasani, P. Mukherjee, A. Malhotra, N.
format	Article
author	Shamdasani, P. Mukherjee, A. Malhotra, N.
author_sort	Shamdasani, P.
title	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
title_short	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
title_full	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
title_fullStr	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
title_full_unstemmed	Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
title_sort	antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/43866
_version_	1781411230623203328

Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies

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