Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies

Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies

10.1080/02642060701725669

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Bibliographic Details
Main Authors: Shamdasani, P., Mukherjee, A., Malhotra, N.
Other Authors: MARKETING
Format: Article
Published: 2013
Subjects:
Antecedents
Consequences
Internet technologies
Self-service
Service quality
Online Access:http://scholarbank.nus.edu.sg/handle/10635/43866
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Institution: National University of Singapore
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