Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement

10.1108/09564230310466001

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Bibliographic Details
Main Author:	Wirtz, J.
Other Authors:	MARKETING
Format:	Review
Published:	2013
Subjects:	Customer satisfaction Customer surveys
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/43908
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-43908
record_format	dspace
spelling	sg-nus-scholar.10635-439082023-10-25T21:39:12Z Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement Wirtz, J. MARKETING Customer satisfaction Customer surveys 10.1108/09564230310466001 International Journal of Service Industry Management 14 1 96-119 2013-10-09T02:48:22Z 2013-10-09T02:48:22Z 2003 Review Wirtz, J. (2003). Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement. International Journal of Service Industry Management 14 (1) : 96-119. ScholarBank@NUS Repository. https://doi.org/10.1108/09564230310466001 09564233 http://scholarbank.nus.edu.sg/handle/10635/43908 000182113300004 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Customer satisfaction Customer surveys
spellingShingle	Customer satisfaction Customer surveys Wirtz, J. Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement
description	10.1108/09564230310466001
author2	MARKETING
author_facet	MARKETING Wirtz, J.
format	Review
author	Wirtz, J.
author_sort	Wirtz, J.
title	Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement
title_short	Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement
title_full	Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement
title_fullStr	Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement
title_full_unstemmed	Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement
title_sort	halo in customer satisfaction measures: the role of purpose of rating, number of attributes and customer involvement
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/43908
_version_	1781411236907319296

Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement

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