Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement
10.1108/09564230310466001
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2013
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sg-nus-scholar.10635-439082023-10-25T21:39:12Z Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement Wirtz, J. MARKETING Customer satisfaction Customer surveys 10.1108/09564230310466001 International Journal of Service Industry Management 14 1 96-119 2013-10-09T02:48:22Z 2013-10-09T02:48:22Z 2003 Review Wirtz, J. (2003). Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement. International Journal of Service Industry Management 14 (1) : 96-119. ScholarBank@NUS Repository. https://doi.org/10.1108/09564230310466001 09564233 http://scholarbank.nus.edu.sg/handle/10635/43908 000182113300004 Scopus |
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Customer satisfaction Customer surveys Wirtz, J. Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement |
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10.1108/09564230310466001 |
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MARKETING |
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MARKETING Wirtz, J. |
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Review |
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Wirtz, J. |
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Wirtz, J. |
title |
Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement |
title_short |
Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement |
title_full |
Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement |
title_fullStr |
Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement |
title_full_unstemmed |
Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement |
title_sort |
halo in customer satisfaction measures: the role of purpose of rating, number of attributes and customer involvement |
publishDate |
2013 |
url |
http://scholarbank.nus.edu.sg/handle/10635/43908 |
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1781411236907319296 |