Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service

Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service

Journal of Business and Industrial Marketing

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Bibliographic Details
Main Authors: Mehta, S.C., Durvasula, S.
Other Authors: MARKETING
Format: Article
Published: 2013
Online Access:http://scholarbank.nus.edu.sg/handle/10635/45094
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Institution: National University of Singapore
Description
Summary:Journal of Business and Industrial Marketing

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