Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service
Journal of Business and Industrial Marketing
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sg-nus-scholar.10635-450942015-02-09T23:23:12Z Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service Mehta, S.C. Durvasula, S. MARKETING Journal of Business and Industrial Marketing 13 1 40-53 2013-10-10T05:28:53Z 2013-10-10T05:28:53Z 1998 Article Mehta, S.C.,Durvasula, S. (1998). Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service. Journal of Business and Industrial Marketing 13 (1) : 40-53. ScholarBank@NUS Repository. 08858624 http://scholarbank.nus.edu.sg/handle/10635/45094 NOT_IN_WOS Scopus |
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National University of Singapore |
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NUS Library |
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Singapore |
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ScholarBank@NUS |
| description |
Journal of Business and Industrial Marketing |
| author2 |
MARKETING |
| author_facet |
MARKETING Mehta, S.C. Durvasula, S. |
| format |
Article |
| author |
Mehta, S.C. Durvasula, S. |
| spellingShingle |
Mehta, S.C. Durvasula, S. Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service |
| author_sort |
Mehta, S.C. |
| title |
Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service |
| title_short |
Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service |
| title_full |
Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service |
| title_fullStr |
Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service |
| title_full_unstemmed |
Relationships between SERVQUAL dimensions and organizational performance in the case of a business-to-business service |
| title_sort |
relationships between servqual dimensions and organizational performance in the case of a business-to-business service |
| publishDate |
2013 |
| url |
http://scholarbank.nus.edu.sg/handle/10635/45094 |
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1681083019253776384 |