The impact of expected variance in performance on the satisfaction process

10.1108/09564230110405271

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Bibliographic Details
Main Authors:	Wirtz, J., Mattila, A.S.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Subjects:	Consumer behaviour Customer satisfaction Modelling
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/45109
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-45109
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spelling	sg-nus-scholar.10635-451092024-11-12T01:08:10Z The impact of expected variance in performance on the satisfaction process Wirtz, J. Mattila, A.S. MARKETING Consumer behaviour Customer satisfaction Modelling 10.1108/09564230110405271 International Journal of Service Industry Management 12 4 342-358 2013-10-10T05:29:17Z 2013-10-10T05:29:17Z 2001 Article Wirtz, J., Mattila, A.S. (2001). The impact of expected variance in performance on the satisfaction process. International Journal of Service Industry Management 12 (4) : 342-358. ScholarBank@NUS Repository. https://doi.org/10.1108/09564230110405271 09564233 http://scholarbank.nus.edu.sg/handle/10635/45109 000171542100009 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Consumer behaviour Customer satisfaction Modelling
spellingShingle	Consumer behaviour Customer satisfaction Modelling Wirtz, J. Mattila, A.S. The impact of expected variance in performance on the satisfaction process
description	10.1108/09564230110405271
author2	MARKETING
author_facet	MARKETING Wirtz, J. Mattila, A.S.
format	Article
author	Wirtz, J. Mattila, A.S.
author_sort	Wirtz, J.
title	The impact of expected variance in performance on the satisfaction process
title_short	The impact of expected variance in performance on the satisfaction process
title_full	The impact of expected variance in performance on the satisfaction process
title_fullStr	The impact of expected variance in performance on the satisfaction process
title_full_unstemmed	The impact of expected variance in performance on the satisfaction process
title_sort	impact of expected variance in performance on the satisfaction process
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/45109
_version_	1821185965364871168

The impact of expected variance in performance on the satisfaction process

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