Introducing uncertain performance expectations in satisfaction models for services

International Journal of Service Industry Management

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Bibliographic Details
Main Authors:	Wirtz, J., Bateson, J.E.G.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Subjects:	Customer requirements Customer satisfaction Service levels Service quality
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/45127
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-45127
record_format	dspace
spelling	sg-nus-scholar.10635-451272024-11-12T01:08:24Z Introducing uncertain performance expectations in satisfaction models for services Wirtz, J. Bateson, J.E.G. MARKETING Customer requirements Customer satisfaction Service levels Service quality International Journal of Service Industry Management 10 1 82-99 2013-10-10T05:29:44Z 2013-10-10T05:29:44Z 1999 Article Wirtz, J.,Bateson, J.E.G. (1999). Introducing uncertain performance expectations in satisfaction models for services. International Journal of Service Industry Management 10 (1) : 82-99. ScholarBank@NUS Repository. 09564233 http://scholarbank.nus.edu.sg/handle/10635/45127 NOT_IN_WOS Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Customer requirements Customer satisfaction Service levels Service quality
spellingShingle	Customer requirements Customer satisfaction Service levels Service quality Wirtz, J. Bateson, J.E.G. Introducing uncertain performance expectations in satisfaction models for services
description	International Journal of Service Industry Management
author2	MARKETING
author_facet	MARKETING Wirtz, J. Bateson, J.E.G.
format	Article
author	Wirtz, J. Bateson, J.E.G.
author_sort	Wirtz, J.
title	Introducing uncertain performance expectations in satisfaction models for services
title_short	Introducing uncertain performance expectations in satisfaction models for services
title_full	Introducing uncertain performance expectations in satisfaction models for services
title_fullStr	Introducing uncertain performance expectations in satisfaction models for services
title_full_unstemmed	Introducing uncertain performance expectations in satisfaction models for services
title_sort	introducing uncertain performance expectations in satisfaction models for services
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/45127
_version_	1821220498928828416

Introducing uncertain performance expectations in satisfaction models for services

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