Introducing uncertain performance expectations in satisfaction models for services

Introducing uncertain performance expectations in satisfaction models for services

International Journal of Service Industry Management

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Bibliographic Details
Main Authors: Wirtz, J., Bateson, J.E.G.
Other Authors: MARKETING
Format: Article
Published: 2013
Subjects:
Customer requirements
Customer satisfaction
Service levels
Service quality
Online Access:http://scholarbank.nus.edu.sg/handle/10635/45127
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Institution: National University of Singapore
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