A service quality framework for web-based information systems

10.1108/09544780310469262

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Bibliographic Details
Main Authors:	Tan, K.C., Xie, M., Li, Y.N.
Other Authors:	INDUSTRIAL & SYSTEMS ENGINEERING
Format:	Article
Published:	2014
Subjects:	Information systems Interaction Internet Service quality User satisfaction
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/51849
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-51849
record_format	dspace
spelling	sg-nus-scholar.10635-518492015-01-25T22:26:24Z A service quality framework for web-based information systems Tan, K.C. Xie, M. Li, Y.N. INDUSTRIAL & SYSTEMS ENGINEERING Information systems Interaction Internet Service quality User satisfaction 10.1108/09544780310469262 TQM Magazine 15 3 164-172 TQMME 2014-04-25T10:04:36Z 2014-04-25T10:04:36Z 2003 Article Tan, K.C.,Xie, M.,Li, Y.N. (2003). A service quality framework for web-based information systems. TQM Magazine 15 (3) : 164-172. ScholarBank@NUS Repository. <a href="https://doi.org/10.1108/09544780310469262" target="_blank">https://doi.org/10.1108/09544780310469262</a> 0954478X http://scholarbank.nus.edu.sg/handle/10635/51849 NOT_IN_WOS Scopus
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
topic	Information systems Interaction Internet Service quality User satisfaction
spellingShingle	Information systems Interaction Internet Service quality User satisfaction Tan, K.C. Xie, M. Li, Y.N. A service quality framework for web-based information systems
description	10.1108/09544780310469262
author2	INDUSTRIAL & SYSTEMS ENGINEERING
author_facet	INDUSTRIAL & SYSTEMS ENGINEERING Tan, K.C. Xie, M. Li, Y.N.
format	Article
author	Tan, K.C. Xie, M. Li, Y.N.
author_sort	Tan, K.C.
title	A service quality framework for web-based information systems
title_short	A service quality framework for web-based information systems
title_full	A service quality framework for web-based information systems
title_fullStr	A service quality framework for web-based information systems
title_full_unstemmed	A service quality framework for web-based information systems
title_sort	service quality framework for web-based information systems
publishDate	2014
url	http://scholarbank.nus.edu.sg/handle/10635/51849
_version_	1681083916141723648

A service quality framework for web-based information systems

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