On the effectiveness of latent semantic analysis for the categorization of call centre records

On the effectiveness of latent semantic analysis for the categorization of call centre records

IEEE International Engineering Management Conference

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Bibliographic Details
Main Authors: Menon, R., Keerthi, S.S., Loh, H.T., Brombacher, A.C.
Other Authors: MECHANICAL ENGINEERING
Format: Conference or Workshop Item
Published: 2014
Subjects:
Call Centre Records
Latent Semantic Analysis
Singular Value Decomposition
Support Vector Machines
Text Classification
Online Access:http://scholarbank.nus.edu.sg/handle/10635/73709
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Institution: National University of Singapore
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Summary:IEEE International Engineering Management Conference

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