On the effectiveness of latent semantic analysis for the categorization of call centre records

• Main Authors: Menon, R., Keerthi, S.S., Loh, H.T., Brombacher, A.C.
• Other Authors: MECHANICAL ENGINEERING
• Format: Conference or Workshop Item
• Published: 2014
• Subjects: Call Centre Records; Latent Semantic Analysis; Singular Value Decomposition; Support Vector Machines; Text Classification
• Online Access: http://scholarbank.nus.edu.sg/handle/10635/73709
• Institution: National University of Singapore

IEEE International Engineering Management Conference