Quality and customer satisfaction spillovers in the mobile telecoms industry

Quality and customer satisfaction spillovers in the mobile telecoms industry

IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

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Bibliographic Details
Main Authors: Ding, Y., Chai, K.H.
Other Authors: INDUSTRIAL & SYSTEMS ENGINEERING
Format: Conference or Workshop Item
Published: 2014
Subjects:
Associative networks
Loyalty
Quality
Satisfaction
Spillover
Online Access:http://scholarbank.nus.edu.sg/handle/10635/87384
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Institution: National University of Singapore
Description
Summary:IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

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