Quality and customer satisfaction spillovers in the mobile telecoms industry

IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

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Bibliographic Details
Main Authors:	Ding, Y., Chai, K.H.
Other Authors:	INDUSTRIAL & SYSTEMS ENGINEERING
Format:	Conference or Workshop Item
Published:	2014
Subjects:	Associative networks Loyalty Quality Satisfaction Spillover
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/87384
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-87384
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spelling	sg-nus-scholar.10635-873842023-08-23T09:15:49Z Quality and customer satisfaction spillovers in the mobile telecoms industry Ding, Y. Chai, K.H. INDUSTRIAL & SYSTEMS ENGINEERING Associative networks Loyalty Quality Satisfaction Spillover IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management 1282-1286 2014-10-07T10:27:31Z 2014-10-07T10:27:31Z 2009 Conference Paper Ding, Y., Chai, K.H. (2009). Quality and customer satisfaction spillovers in the mobile telecoms industry. IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management : 1282-1286. ScholarBank@NUS Repository. 9781424448708 http://scholarbank.nus.edu.sg/handle/10635/87384 000280236601008 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Associative networks Loyalty Quality Satisfaction Spillover
spellingShingle	Associative networks Loyalty Quality Satisfaction Spillover Ding, Y. Chai, K.H. Quality and customer satisfaction spillovers in the mobile telecoms industry
description	IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
author2	INDUSTRIAL & SYSTEMS ENGINEERING
author_facet	INDUSTRIAL & SYSTEMS ENGINEERING Ding, Y. Chai, K.H.
format	Conference or Workshop Item
author	Ding, Y. Chai, K.H.
author_sort	Ding, Y.
title	Quality and customer satisfaction spillovers in the mobile telecoms industry
title_short	Quality and customer satisfaction spillovers in the mobile telecoms industry
title_full	Quality and customer satisfaction spillovers in the mobile telecoms industry
title_fullStr	Quality and customer satisfaction spillovers in the mobile telecoms industry
title_full_unstemmed	Quality and customer satisfaction spillovers in the mobile telecoms industry
title_sort	quality and customer satisfaction spillovers in the mobile telecoms industry
publishDate	2014
url	http://scholarbank.nus.edu.sg/handle/10635/87384
_version_	1776258726188023808

Quality and customer satisfaction spillovers in the mobile telecoms industry

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