Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications

10.1108/09604521211198128

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Bibliographic Details
Main Authors:	Ding, Y., Chai, K.-H.
Other Authors:	DIVISION OF ENGINEERING AND TECH MGT
Format:	Article
Published:	2014
Subjects:	Associative network theory Customer expertise Customer satisfaction Mobile communication systems Quality Satisfaction Service system Spillover effects
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/92838
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-92838
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spelling	sg-nus-scholar.10635-928382023-10-27T07:20:18Z Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications Ding, Y. Chai, K.-H. DIVISION OF ENGINEERING AND TECH MGT Associative network theory Customer expertise Customer satisfaction Mobile communication systems Quality Satisfaction Service system Spillover effects 10.1108/09604521211198128 Managing Service Quality 22 1 75-97 2014-10-16T06:27:34Z 2014-10-16T06:27:34Z 2012-01 Article Ding, Y., Chai, K.-H. (2012-01). Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications. Managing Service Quality 22 (1) : 75-97. ScholarBank@NUS Repository. https://doi.org/10.1108/09604521211198128 09604529 http://scholarbank.nus.edu.sg/handle/10635/92838 000299908500005 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Associative network theory Customer expertise Customer satisfaction Mobile communication systems Quality Satisfaction Service system Spillover effects
spellingShingle	Associative network theory Customer expertise Customer satisfaction Mobile communication systems Quality Satisfaction Service system Spillover effects Ding, Y. Chai, K.-H. Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications
description	10.1108/09604521211198128
author2	DIVISION OF ENGINEERING AND TECH MGT
author_facet	DIVISION OF ENGINEERING AND TECH MGT Ding, Y. Chai, K.-H.
format	Article
author	Ding, Y. Chai, K.-H.
author_sort	Ding, Y.
title	Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications
title_short	Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications
title_full	Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications
title_fullStr	Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications
title_full_unstemmed	Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications
title_sort	effects of customer expertise on spillovers between products and services: an exploratory study on mobile communications
publishDate	2014
url	http://scholarbank.nus.edu.sg/handle/10635/92838
_version_	1781785820001206272

Effects of customer expertise on spillovers between products and services: An exploratory study on mobile communications

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