GLC: Delivery through shared responsibility

• Main Authors: TAN, Kar Way, SHANKARARAMAN, Venkataramanan (Venky), CHAN, Chi Wei
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Business operations; process optimisation; information systems; Last Mile Delivery; Databases and Information Systems; Information Security
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/191; https://cmp.smu.edu.sg/case/2201
• Institution: Singapore Management University

Andy Smith is the Transport Excellence Manager (Asia-Pacific) at GLC, a leading global logistics services company. In April 2016, GLC inaugurated the GLC Hub in Singapore, which is expected to boost cargo volume in Asia-Pacific. However, Smith faces issues further down the supply chain due to proble...