Client strategies in vendor transition: A threat balancing perspective

Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on...

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Main Authors: CHUA, Cecil Eng Huang, LIM, Wee Kiat, SOH, Christina, SIA, Siew Kien
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2012
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Online Access:https://ink.library.smu.edu.sg/cmp_research/6
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1005&context=cmp_research
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spelling sg-smu-ink.cmp_research-10052020-03-27T06:20:13Z Client strategies in vendor transition: A threat balancing perspective CHUA, Cecil Eng Huang LIM, Wee Kiat SOH, Christina SIA, Siew Kien Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on the outgoing vendor’s capability and aggressive intent to disrupt client operations. Balance of threat theory is explored across two contrasting case sites. In addition to demonstrating the relevance of balance of threat theory, the cases identify specific tactics associated with hard and soft balancing, as well as key areas of conflict in vendor transition. 2012-03-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/cmp_research/6 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1005&context=cmp_research http://creativecommons.org/licenses/by-nc-nd/4.0/ CMP Research eng Institutional Knowledge at Singapore Management University Management Sciences and Quantitative Methods Strategic Management Policy
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Management Sciences and Quantitative Methods
Strategic Management Policy
spellingShingle Management Sciences and Quantitative Methods
Strategic Management Policy
CHUA, Cecil Eng Huang
LIM, Wee Kiat
SOH, Christina
SIA, Siew Kien
Client strategies in vendor transition: A threat balancing perspective
description Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on the outgoing vendor’s capability and aggressive intent to disrupt client operations. Balance of threat theory is explored across two contrasting case sites. In addition to demonstrating the relevance of balance of threat theory, the cases identify specific tactics associated with hard and soft balancing, as well as key areas of conflict in vendor transition.
format text
author CHUA, Cecil Eng Huang
LIM, Wee Kiat
SOH, Christina
SIA, Siew Kien
author_facet CHUA, Cecil Eng Huang
LIM, Wee Kiat
SOH, Christina
SIA, Siew Kien
author_sort CHUA, Cecil Eng Huang
title Client strategies in vendor transition: A threat balancing perspective
title_short Client strategies in vendor transition: A threat balancing perspective
title_full Client strategies in vendor transition: A threat balancing perspective
title_fullStr Client strategies in vendor transition: A threat balancing perspective
title_full_unstemmed Client strategies in vendor transition: A threat balancing perspective
title_sort client strategies in vendor transition: a threat balancing perspective
publisher Institutional Knowledge at Singapore Management University
publishDate 2012
url https://ink.library.smu.edu.sg/cmp_research/6
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1005&context=cmp_research
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