Client strategies in vendor transition: A threat balancing perspective
Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on...
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sg-smu-ink.cmp_research-10052020-03-27T06:20:13Z Client strategies in vendor transition: A threat balancing perspective CHUA, Cecil Eng Huang LIM, Wee Kiat SOH, Christina SIA, Siew Kien Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on the outgoing vendor’s capability and aggressive intent to disrupt client operations. Balance of threat theory is explored across two contrasting case sites. In addition to demonstrating the relevance of balance of threat theory, the cases identify specific tactics associated with hard and soft balancing, as well as key areas of conflict in vendor transition. 2012-03-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/cmp_research/6 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1005&context=cmp_research http://creativecommons.org/licenses/by-nc-nd/4.0/ CMP Research eng Institutional Knowledge at Singapore Management University Management Sciences and Quantitative Methods Strategic Management Policy |
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Management Sciences and Quantitative Methods Strategic Management Policy CHUA, Cecil Eng Huang LIM, Wee Kiat SOH, Christina SIA, Siew Kien Client strategies in vendor transition: A threat balancing perspective |
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Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on the outgoing vendor’s capability and aggressive intent to disrupt client operations. Balance of threat theory is explored across two contrasting case sites. In addition to demonstrating the relevance of balance of threat theory, the cases identify specific tactics associated with hard and soft balancing, as well as key areas of conflict in vendor transition. |
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CHUA, Cecil Eng Huang LIM, Wee Kiat SOH, Christina SIA, Siew Kien |
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CHUA, Cecil Eng Huang LIM, Wee Kiat SOH, Christina SIA, Siew Kien |
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CHUA, Cecil Eng Huang |
title |
Client strategies in vendor transition: A threat balancing perspective |
title_short |
Client strategies in vendor transition: A threat balancing perspective |
title_full |
Client strategies in vendor transition: A threat balancing perspective |
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Client strategies in vendor transition: A threat balancing perspective |
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Client strategies in vendor transition: A threat balancing perspective |
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client strategies in vendor transition: a threat balancing perspective |
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Institutional Knowledge at Singapore Management University |
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2012 |
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https://ink.library.smu.edu.sg/cmp_research/6 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1005&context=cmp_research |
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