Client strategies in vendor transition: A threat balancing perspective

• Main Authors: CHUA, Cecil Eng Huang, LIM, Wee Kiat, SOH, Christina, SIA, Siew Kien
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2012
• Subjects: Management Sciences and Quantitative Methods; Strategic Management Policy
• Online Access: https://ink.library.smu.edu.sg/cmp_research/6; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1005&context=cmp_research
• Institution: Singapore Management University

Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on...