The impact of camaderie on customer satisfaction and loyalty in the hotel industry

The impact of camaderie on customer satisfaction and loyalty in the hotel industry

In the hotel industry, the relationship between customer satisfaction and loyalty has always been ambiguous, as a satisfied hotel guest may not necessarily be loyal. Loyalty is of greater interest to the hotel industry as it translates to more business opportunities. The primary purpose of this stud...

Full description

Saved in:
Bibliographic Details
Main Author: TAN, Huiping Josephine
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2018
Subjects:
Camaraderie
emotional satisfaction
service loyalty
hotel
Hospitality Administration and Management
Organizational Behavior and Theory
Online Access:https://ink.library.smu.edu.sg/etd_coll/188
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1188&context=etd_coll
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/etd_coll/188
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1188&context=etd_coll

Similar Items