Customer Satisfaction Index of Singapore 2012: Full Year Overview

• Main Author: Institute of Service Excellence, SMU
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2013
• Subjects: Customer satisfaction; Singapore; industry; service excellence; Asian Studies; Hospitality Administration and Management; Sales and Merchandising
• Online Access: https://ink.library.smu.edu.sg/ises_research/35; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1014&context=ises_research
• Institution: Singapore Management University

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, subsector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. Singapore’s performance in the CSISG relative to a select group of countries that deploy the same or similar methodologies, are shown in Figure A for reference. This results overview concludes the scores of CSISG 2012 that comprises nine services sectors.