Customer Satisfaction Index of Singapore 2013: Full Year Overview

Customer Satisfaction Index of Singapore 2013: Full Year Overview

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. Customer responses are derived from Singapore’s resident population and visiting tourists, primarily through face-to-face surveys. This study serves as...

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Bibliographic Details
Main Author: Institute of Service Excellence, SMU
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2014
Subjects:
Customer satisfaction
Singapore
industry
service excellence
Asian Studies
Hospitality Administration and Management
Sales and Merchandising
Online Access:https://ink.library.smu.edu.sg/ises_research/31
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1018&context=ises_research
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Institution: Singapore Management University
Language: English
Description
Summary:The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. Customer responses are derived from Singapore’s resident population and visiting tourists, primarily through face-to-face surveys. This study serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2013. Singapore’s 2013 national score is computed using the data collected during these four quarters.

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