As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement
Until recently, many CEOs were grappling with issues such as whether to send back-office operations offshore to third-party providers of business process outsourcing (BPO) services, or to perform such operations in their own offshore captive centers. Today, as more and more firms move toward hybrid...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2005
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| Online Access: | https://ink.library.smu.edu.sg/ksmu/327 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1326&context=ksmu |
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| Institution: | Singapore Management University |
| Language: | English |
| Summary: | Until recently, many CEOs were grappling with issues such as whether to send back-office operations offshore to third-party providers of business process outsourcing (BPO) services, or to perform such operations in their own offshore captive centers. Today, as more and more firms move toward hybrid models of offshore outsourcing, they are looking at new management techniques, such as "virtual prowling," according to experts at Wharton and consulting firm A.T. Kearney. |
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