As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement
Until recently, many CEOs were grappling with issues such as whether to send back-office operations offshore to third-party providers of business process outsourcing (BPO) services, or to perform such operations in their own offshore captive centers. Today, as more and more firms move toward hybrid...
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2005
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sg-smu-ink.ksmu-13262018-07-09T04:08:06Z As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement Knowledge@SMU Until recently, many CEOs were grappling with issues such as whether to send back-office operations offshore to third-party providers of business process outsourcing (BPO) services, or to perform such operations in their own offshore captive centers. Today, as more and more firms move toward hybrid models of offshore outsourcing, they are looking at new management techniques, such as "virtual prowling," according to experts at Wharton and consulting firm A.T. Kearney. 2005-01-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/ksmu/327 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1326&context=ksmu http://creativecommons.org/licenses/by-nc-nd/4.0/ Knowledge@SMU eng Institutional Knowledge at Singapore Management University Business |
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Business Knowledge@SMU As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement |
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Until recently, many CEOs were grappling with issues such as whether to send back-office operations offshore to third-party providers of business process outsourcing (BPO) services, or to perform such operations in their own offshore captive centers. Today, as more and more firms move toward hybrid models of offshore outsourcing, they are looking at new management techniques, such as "virtual prowling," according to experts at Wharton and consulting firm A.T. Kearney. |
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As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement |
| title_short |
As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement |
| title_full |
As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement |
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As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement |
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As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement |
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as the bpo business grows, there's a greater focus on metrics and measurement |
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Institutional Knowledge at Singapore Management University |
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2005 |
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https://ink.library.smu.edu.sg/ksmu/327 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1326&context=ksmu |
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