As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement
Until recently, many CEOs were grappling with issues such as whether to send back-office operations offshore to third-party providers of business process outsourcing (BPO) services, or to perform such operations in their own offshore captive centers. Today, as more and more firms move toward hybrid...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2005
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| Online Access: | https://ink.library.smu.edu.sg/ksmu/327 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1326&context=ksmu |
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| Institution: | Singapore Management University |
| Language: | English |