Understanding the Effects of Substantive Responses on Trust Following a Transgression

Despite the importance of trust in work relationships, and the potential for it to be violated, there is surprisingly little research on how trust can be repaired. Two studies, involving a context in which a senior executive of an organization has violated his employees? trust, were conducted to inv...

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Bibliographic Details
Main Authors: DIRKS, Kurt T., KIM, Peter H., Cooper, Cecily D., FERRIN, Donald L.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2007
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/1246
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Institution: Singapore Management University
Language: English