Understanding the Effects of Substantive Responses on Trust Following a Transgression

• Main Authors: DIRKS, Kurt T., KIM, Peter H., Cooper, Cecily D., FERRIN, Donald L.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2007
• Subjects: Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/1246
• Institution: Singapore Management University

Despite the importance of trust in work relationships, and the potential for it to be violated, there is surprisingly little research on how trust can be repaired. Two studies, involving a context in which a senior executive of an organization has violated his employees? trust, were conducted to inv...