Silence Speaks Volumes: The Effectiveness of Reticence for Repairing Trust Violations

• Main Authors: FERRIN, Donald L., Kim, Peter H., Cooper, Cecily D., Dirks, Kurt T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2005
• Subjects: Trust; apologizing; denial; integrity; attitude; employment interviewing; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/2527; https://doi.org/10.5465/AMBPP.2005.18778530
• Institution: Singapore Management University

Prior research on trust repair has focused primarily on the effects of apology and denial. We recognize another form of verbal response: reticence. Although reticence is sometimes used for strategic reasons (e.g., to unjustifiably evade culpability), reticence is also used in many situations because...