Reassessing the role of interpersonal trust in organizational settings.

Most of the research on trust rests on, or is intended to examine, the following proposition: interpersonal trust exerts positive effects on interpersonal behavior and work group performance. We examine the proposition's validity by reviewing existing research. Finding limited support, we prese...

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Bibliographic Details
Main Authors: Dirks, K. T., FERRIN, Don
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 1998
Subjects:
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/3099
https://doi.org/10.5465/APBPP.1998.27872200
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Institution: Singapore Management University
Language: English
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Summary:Most of the research on trust rests on, or is intended to examine, the following proposition: interpersonal trust exerts positive effects on interpersonal behavior and work group performance. We examine the proposition's validity by reviewing existing research. Finding limited support, we present several alternative roles fortrust in organizational settings.