A Universal Appointment Rule with Patient Classification for Service Times, No-Shows and Walk-Ins

• المؤلفون الرئيسيون: TUGBA, Cayirli, YANG, Kum Khiong
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2014
• الموضوعات: healthcare; appointment scheduling and sequencing; simulation; Medicine and Health Sciences; Operations and Supply Chain Management
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/4187; https://ink.library.smu.edu.sg/context/lkcsb_research/article/5186/viewcontent/UniversalAppointmentRulePatient_2014_ServiceSc.pdf

This study evaluates patient classification for scheduling and sequencing appointments for patients differentiated by their mean and standard deviation of service times, no-show, and walk-in probabilities. Alternative appointment systems are tested through simulation using a universal Dome rule and...