Transparency illusions in performance appraisals: How egocentric bias explains feedback Inflation

• Main Authors: SCHAERER, Michael, SWAAB, Roderick, KERN, Mary, BERGER, Gail. A., MEDVEC, Victoria H.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2015
• Subjects: egocentric bias; feedback inflation; illusion of transparency; Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/5281
• Institution: Singapore Management University

This article provides an answer to the question of why negative feedback in organizational settings is often perceived more positively than intended. Past research has primarily focused on empathic buffering and conflict avoidance to explain why feedback inflation occurs. We argue that these account...