The illusion of transparency in performance appraisals: When and why accuracy motivation explains unintentional feedback inflation

• Main Authors: SCHAERER, Michael, KERN, Mary, BERGER, Gail, SWAAB, Roderick I.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2018
• Subjects: Feedback; Performance Appraisal; Illusion of Transparency; Bias; Accountability; Incentives; Communication Directness; Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/5558; https://ink.library.smu.edu.sg/context/lkcsb_research/article/6557/viewcontent/Illusion_of_transparency_2018_pvoa.pdf; https://ink.library.smu.edu.sg/context/lkcsb_research/article/6557/filename/0/type/additional/viewcontent/Transparency_PA_SM.docx
• Institution: Singapore Management University

The present research shows that managers communicate negative feedback ineffectively because they suffer from transparency illusions that cause them to overestimate how accurately employees perceive their feedback. We propose that these illusions emerge because managers are insufficiently motivated...