Reflection as a strategy to enhance task performance after feedback

• Main Authors: ANSEEL, Frederik, LIEVENS, Filip, SCHOLLAERT, Eveline
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2009
• Subjects: Reflection; Feedback; Feedback reactions; Performance appraisal; Elaboration; Employee development; Dual-process models; Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/5651; https://ink.library.smu.edu.sg/context/lkcsb_research/article/6650/viewcontent/Reflection_strategy_perf_av.pdf
• Institution: Singapore Management University

An unanswered question in employee development is how reflection can be used for improving performance in organizations. Drawing from research and theory on dual-process models, we develop and test a reflection strategy to Stimulate deeper learning after feedback. Results of two studies (N = 640 and N = 488) showed that reflection combined with feedback enhanced performance improvement on a web-based work simulation better than feedback alone. Reflection without feedback did not lead to performance improvement. Further analyses indicated that the proposed reflection strategy was less effective for individuals low in learning goal orientation, low in need for cognition, and low in personal importance as they engaged less in reflection. Together, these findings provide a theoretical basis for the future study of reflection in organizations and suggest a practical and cost-effective strategy for facilitating employee development after feedback in organizations. (C) 2009 Elsevier Inc. All rights reserved.