Examining the Chinese approach to crisis management: Cover-ups, saving face, and taking the “Upper Level Line”

• Main Authors: YE, Lan, PANG, Augustine
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2011
• Subjects: China; Corporate social responsibility; Crisis management; Melamine-contaminated milk crisis; Sanlu Group; Asian Studies; Business and Corporate Communications; Business Law, Public Responsibility, and Ethics; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6030; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7029/viewcontent/Chinese_Crisis_Mgt_2011_av.pdf
• Institution: Singapore Management University

In 2008, the Sanlu Group, a former giant in the Chinese dairy industry and a quintessential Chinese organization, was confronted with the melamine-contaminated milk crisis. Its products were blamed for causing at least six babies' deaths and damaging the kidneys of about 294,000 babies. Sanlu w...