Strategic communication in crisis governance: Singapore’s management of the SARS crisis

• Main Authors: YAN, Jin, PANG, Augustine, CAMERON, Glen T.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2006
• Subjects: Crisis Communication; Singapore; Media; Contingency Theory; SARS; Publics; Asian Studies; Business and Corporate Communications; Social Influence and Political Communication
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6035; https://ink.library.smu.edu.sg/context/lkcsb_research/article/7034/viewcontent/693_2357_1_PB.pdf
• Institution: Singapore Management University

The contingency theory of conflict management and current crisis management literature are integrated in this paper to examine how crisis has been communi-cated and managed by the Singapore government and what kinds of strategies arose during the various stages of the SARS crisis life-cycle. Finding...