Altering the environment to improve appointment system performance

• Main Authors: CAYIRLI, Tugba, YANG, Kum Khiong
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2019
• Subjects: Healthcare scheduling; Appointment systems; Environmental assessment; Simulation; Business Administration, Management, and Operations
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/6253
• Institution: Singapore Management University

Current research on clinicperformance is focused primarily on appointment scheduling rather than shapingthe clinical environments. The goal of this study is to investigate the impactof environmental factors on the total cost performance of a clinic, measured asa weighted sum of patients’ wait times...