Formal versus informal supervisor socio-emotional support behaviours and employee trust: The role of cultural power distance

• Main Authors: CHO, Jaee, WASTI, S. Arzu, SAVANI, Krishna, TAN, Hwee Hoon, MORRIS, Michael W.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: culture; formal; informal; power distance; socio-emotional support; trust; Human Resources Management; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7363; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8362/viewcontent/Formal_versus_informal_supervisor_av.pdf
• Institution: Singapore Management University

This research investigates how formal versus informal supervisor support behaviours shape employees' affect- and cognition-based trust across cultures of varying power distance. Using data from in-depth interviews, Study 1 found that trust-enhancing supervisor behaviours were more formal, statu...