A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

• Main Authors: BENOIT, Sabine, BAKER, Thomas L., BOLTON, Ruth N., GRUBER, Thorsten, KANDAMPULLY, Jay
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Collaborative consumption; Access based services; Consumer behavior; Shareconomy; Peer to peer; Research priorities; Marketing; Organizational Behavior and Theory
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7573; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8572/viewcontent/1_s2.0_S0148296317301509_pvoa_cc_by.pdf
• Institution: Singapore Management University

Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access a...