Showcasing the diversity of service research: Theories, methods, and success of service articles

• Main Authors: BENOIT, Sabine, SCHERSCHEL, Katrin, ATES, Zelal, NASR, Linda, KANDAMPULLY, Jay
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Publishing; Data; Theories; Methodology; Service research; Article success; Management Sciences and Quantitative Methods; Marketing
• Online Access: https://ink.library.smu.edu.sg/lkcsb_research/7587; https://ink.library.smu.edu.sg/context/lkcsb_research/article/8586/viewcontent/Showcasing_ServiceResearch_av_cc_by_nc.pdf
• Institution: Singapore Management University

Purpose: The purpose of this paper is to make two main contributions: first, showcase the diversity of service research in terms of the variety of used theories and methods, and second, explain (post-publication) success of articles operationalized as interest in an article (downloads), usage (citat...