A framework for supplier relationship management (SRM)

We perceive growing expectations concerning the impact of the purchasing function and the suppliers on overall value creation of a firm. Purchasing is the gateway between the external suppliers and the internal functions creating and delivering value for customers. This shift has incredibly enhanced...

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Main Authors: MOELLER, Sabine, FASSNACHT, Martin, KLOSE, Sonja
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2006
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/7591
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8590/viewcontent/SMMFSKJBBM_pv.pdf
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Institution: Singapore Management University
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spelling sg-smu-ink.lkcsb_research-85902024-09-21T15:55:17Z A framework for supplier relationship management (SRM) MOELLER, Sabine FASSNACHT, Martin KLOSE, Sonja We perceive growing expectations concerning the impact of the purchasing function and the suppliers on overall value creation of a firm. Purchasing is the gateway between the external suppliers and the internal functions creating and delivering value for customers. This shift has incredibly enhanced the importance of the supplier base. While the old arm length collaboration is perfectly suitable for some suppliers others should be treated as close partners. However, an overall framework of Supplier Relationship Management (SRM) integrating such different types of suppliers along the course of the relationship remains desirable. Our research aims to contribute by developing a framework for Supplier Relationship Management. For this purpose we are adapting and applying insights from Customer Relationship Management (CRM) as well as existing findings in supplier management literature. Finally, managerial implications and future research avenues are discussed. 2006-12-01T08:00:00Z text application/pdf https://ink.library.smu.edu.sg/lkcsb_research/7591 info:doi/10.1300/J033v13n04_03 https://ink.library.smu.edu.sg/context/lkcsb_research/article/8590/viewcontent/SMMFSKJBBM_pv.pdf http://creativecommons.org/licenses/by-nc-nd/4.0/ Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University supplier relationship management industrial marketing purchasing Marketing Operations and Supply Chain Management
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic supplier relationship management
industrial marketing
purchasing
Marketing
Operations and Supply Chain Management
spellingShingle supplier relationship management
industrial marketing
purchasing
Marketing
Operations and Supply Chain Management
MOELLER, Sabine
FASSNACHT, Martin
KLOSE, Sonja
A framework for supplier relationship management (SRM)
description We perceive growing expectations concerning the impact of the purchasing function and the suppliers on overall value creation of a firm. Purchasing is the gateway between the external suppliers and the internal functions creating and delivering value for customers. This shift has incredibly enhanced the importance of the supplier base. While the old arm length collaboration is perfectly suitable for some suppliers others should be treated as close partners. However, an overall framework of Supplier Relationship Management (SRM) integrating such different types of suppliers along the course of the relationship remains desirable. Our research aims to contribute by developing a framework for Supplier Relationship Management. For this purpose we are adapting and applying insights from Customer Relationship Management (CRM) as well as existing findings in supplier management literature. Finally, managerial implications and future research avenues are discussed.
format text
author MOELLER, Sabine
FASSNACHT, Martin
KLOSE, Sonja
author_facet MOELLER, Sabine
FASSNACHT, Martin
KLOSE, Sonja
author_sort MOELLER, Sabine
title A framework for supplier relationship management (SRM)
title_short A framework for supplier relationship management (SRM)
title_full A framework for supplier relationship management (SRM)
title_fullStr A framework for supplier relationship management (SRM)
title_full_unstemmed A framework for supplier relationship management (SRM)
title_sort framework for supplier relationship management (srm)
publisher Institutional Knowledge at Singapore Management University
publishDate 2006
url https://ink.library.smu.edu.sg/lkcsb_research/7591
https://ink.library.smu.edu.sg/context/lkcsb_research/article/8590/viewcontent/SMMFSKJBBM_pv.pdf
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